The participant from Chile had confronted an impasse with the account verification procedure because of a Beforehand blocked card. The casino had requested a photograph of the previous card, which the player couldn't deliver since it had been dropped and replaced. This had resulted in a delay in processing a withdrawal ask for made on January 3rd.
afterwards the On line casino agent mentioned the participant's account was verified as well as the winnings can be paid out out in 2 installments. The 7slots participant ultimately verified getting The cash, so we closed the criticism as solved.
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however I'd an exceedingly lousy working experience since I'd an excellent earnings in 7 casino slots. I are watching for 4 months to become deposited, they instructed me which i really should make the withdrawals of modest quantities and the amount of being able to make sixty three smaller withdrawals to complete my revenue they blocked me the account indicating that it had been as a result of a achievable On line casino scam now they don't give an answer and so they notify me that if I would like to keep my account they might get it done but I get rid of what I by now received They may be scammers to deposit the money it doesn't consider 1 minute in the least but to withdraw it really is outrageous thing
We requested thorough facts from your player and communicated with the On line casino, which outlined the required paperwork. Despite extending the reaction time by seven days, the participant did not reply. as a result, the criticism was rejected due to lack of reaction.
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After submitting the right files multiple times, like a reissued lender card and associated statements, the account was at some point verified. The withdrawal was successfully processed, as well as the grievance was marked as fixed by us.
The participant from Brazil is going through problems withdrawing her winnings due to ongoing verification. We contacted the casino and it knowledgeable us that there had been some complex problems.
gamers are answerable for protecting the confidentiality in their account info and will not share login facts.
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